Frequently Asked Questions
Product FAQs
Where are your products made?
Purrlys® Dental Probiotics are proudly made in Australia, in a fully licensed, human-grade facility that meets the highest safety and quality standards.
What if I’m not happy with the product?
We stand by our product! That’s why we offer a 90-day, 100% money-back guarantee. If you use our Premium Dental Probiotics for Cats for 90 consecutive days and you’re not satisfied with the results, we’ll give you a full refund.
How does it work?
Purrlys® contains billions of beneficial bacteria that create a protective barrier over your cat’s teeth and gums. This prevents harmful bacteria from taking hold - stopping plaque, tartar, and gum disease before they can develop. Purrlys® also promotes overall gut health and well-being.
Is it safe for my cat?
Yes! Our products are developed by microbiome specialist scientists and supported by scientific research. They are crafted with human-grade ingredients in a human-grade facility. Purrlys® is safe for cats of all ages and breeds. Simply follow the feeding guide on the product label or scan the QR code for further instructions.
How long does it take to see results?
Results vary, but most cat parents notice:
✔ Fresher breath in 14 days 🦷
✔ Plaque & gum health improvements in 4–6 weeks 🐾
✔ Senior cats may take a little longer—patience is key!
💡 PRO TIP: Take a before-and-after photo to track your cat’s progress!
Will my cat’s breath still be stinky?
As harmful bacteria die off, you should notice fresher breath within 2-3 weeks. If your cat’s breath isn’t improving after one month, consult your vet—other health issues may be present.
Where can I find the ingredients?
We believe in full transparency! You’ll find a complete ingredient list:
✔ On the back of each product label
✔ In the photo slides on our product pages
How often do I give this to my cat?
For maximum protection, mix the recommended dose with wet food twice a day.
PRO TIP: If your cat usually eats wet food once a day, simply split the serve between breakfast & dinner—your cat will love the extra meal! 😻
Can I add it to dry food?
We don’t recommend it—Purrlys works best when fully consumed in wet food. If sprinkled on dry food, much of the product goes to waste.
What if my cat doesn’t like it?
Good news—Purrlys® is odourless & tasteless! Just mix it with their favourite wet food, and they won’t even know it’s there.
💡 First-time users: It’s important to introduce Purrlys® gradually to allow your cat’s gut microbiome to adjust. If your cat still refuses it, don’t worry—you’re covered by our 90-day, 100% money-back guarantee.
Why is my cat’s poo suddenly extra smelly?
This is completely normal! As harmful bacteria die off and get expelled, some cats experience temporary changes in their poo, including:
✔ Stronger odour (don’t worry—it will settle!)
✔ Slightly looser stools (as their gut adjusts)
💡 Good news: Once adjusted, your cat’s poo will actually smell less and be a firmer consistency!
What makes Purrlys® different from other cat dental products?
Purrlys® Premium Dental Probiotics for Cats (Patent Pending AU2024903771) is a world-first approach to dental probiotics for pets.
Unlike traditional dental treats or abrasive dry food, our unique application of beneficial bacteria works at the source—creating a protective barrier on your cat’s teeth and gums to stop plaque, bad breath, and harmful bacteria before they start.
🔹 No brushing, no stress—just a simple sprinkle and mix!
🔹Research-backed probiotic strains and ingredients to support both oral & gut health.
🔹100% natural, tasteless & odourless—even the fussiest cats won’t notice!
Can I still warm up my cat’s food in the microwave?
✔ Yes, you can. Just add the dental probiotic after warming it up.
PRO TIP:
Don’t overheat; the beneficial bacteria die if the food is too hot.
How do I store dental probiotics?
Please keep below 25 °c, out of sunlight, but do not
refrigerate, as condensation can cause clumping. Do not remove the desiccant,
and store in a cool, dark cupboard.
Will I still need to visit my vet?
Yes, regular vet visits are essential to monitor your cats’ health and to keep them vaccinated. If your cat shows signs of advanced dental disease, we strongly advise a vet check-up before starting on our dental care program.
General FAQs
Can cat dental probiotics really help with bad breath?
Purrlys® cat dental probiotics can significantly improve bad breath by addressing the root cause of halitosis, not
just masking the smell. They coat the teeth and gums with beneficial bacteria that outcompete odour-causing plaque bacteria while promoting good gut health.
How does Purrlys® support cat dental health?
Purrlys® supports cat dental health with a feline-specific dental probiotic blend that targets the cause, not just the symptoms. Our odourless and tasteless daily powder helps rebalance the oral microbiome, reduce plaque and gingivitis, soothe gum inflammation, and promote fresh breath.
Do I still need a toothbrush for my cat if I use Purrlys®?
If you already use a toothbrush for your cat, you can add Purrlys® dental probiotics to the cat-specific toothpaste. If your cat doesn’t tolerate teeth brushing, you can mix Purrlys® dental probiotics with their wet food twice a day for 24-hour oral protection.
Why does my cat’s breath smell bad?
Most likely, your cat's breath smells bad because of dental disease, where plaque and tartar buildup foster bacteria that produce smelly sulphur compounds. Sudden changes in their breath could signal an underlying
health issue, and you should book a vet check-up if it persists.
How to clean cat teeth without brushing?
To clean cat teeth without brushing, use a tasteless dental probiotic powder formulated for cats, like Purrlys®, daily to help slow plaque growth. Pair it with vet-approved dental treats, chews, or kibble, and provide a high-quality diet. Promote drinking by providing fresh water bowls and a fountain, and encourage chewing with textured toys and lick mats that stimulate saliva production.
Shipping FAQs
How long does shipping take?
🚚 Standard shipping: 4–7 days (Australia Post)
⚡Express shipping: 1–2 days (tracking included)
Orders leave our Sydney warehouse on weekdays, within 48 hours of purchase, and you’ll receive a tracking number via email.
What if my order gets lost in the mail?
All shipments are fully tracked. If a package is lost, we’ve got you covered! We’ll send a replacement at no extra cost.
Still have questions? We are here to help!
