Frequently Asked Questions
Product FAQs
How does it work?
Purrlys® contains billions of beneficial bacteria that create a protective barrier over your cat’s teeth and gums. This prevents harmful bacteria from taking hold - stopping plaque, tartar, and gum disease before they can develop. Purrlys® also promotes overall gut health and well-being.
Is it safe for my cat?
Yes! Our products are developed by microbiome specialist scientists and supported by scientific research. They are crafted with human-grade ingredients in a human-grade facility. Purrlys® is safe for all cats over 6 months of age and all breeds. Scan the QR code on the packet for dosage and instructions on safely introducing probiotics to your cat's diet.
How long does it take to see results?
Results vary, but most cat parents notice:
✔ Fresher breath in 2 to 4 weeks
✔Gum health improvements in 4–12 weeks
✔ Senior and sensitive cats may take a little longer—patience is key!
💡 PRO TIP: Smell your cat's breath before starting and track improvement. If your cat lets you, take a before photo of your cat's gums to track progress.
Will my cat’s breath still be stinky?
Most cat parents notice fresher breath within two to four weeks of starting. If your cat’s breath doesn’t improve after a month, please consult your vet—bad breath can also indicate other health issues.
Where can I find the ingredients?
We believe in full transparency! You’ll find a complete ingredient list:
✔ On the back of each product label
✔ In the photo slides on our product pages
✔ Below in our Health FAQs
How often do I give this to my cat?
For maximum protection, mix the recommended dose with wet food twice a day.
PRO TIP: If your cat usually eats wet food once a day, simply split the serve between breakfast & dinner—your cat will love the extra meal! 😻
Can I add it to dry food?
We don’t recommend it, since Purrlys works best when mixed into wet food, which helps distribute the probiotics around the teeth and gums. If you sprinkle it on dry food, much of the product goes straight to the gut or stays at the bottom of the bowl.
Dry Food Feeding Ideas
🐾 Add a small amount of wet food to bind only enough dry food that they will eat for one meal, then mix in Purrlys®
🐾 Soften a meal portion of dry food with warm water, then add in Purrlys®
🐾 If they normally have one wet meal a day, split the wet serving in two. You can add a little dry food to bulk it out, then mix in Purrlys®
Note: If you are changing your cat's food routine, do it slowly over several weeks, as cats can resist change. We recommend doing this before starting them on Purrlys®
My cat only has one wet meal a day. Is that OK?
Twice a day is best because half a scoop morning and evening keeps the protective biofilm strong. If you can only manage once a day, give the full daily amount in one wet meal: one scoop for adults and half a scoop for kittens. Half a scoop once a day isn't enough for an adult cat.
What if my cat doesn’t like it?
Good news—Purrlys® is odourless & tasteless! Just mix it with their favourite wet food, and they won’t even know it’s there.
💡 First-time users: It’s important to introduce Purrlys® gradually to allow your cat’s gut microbiome to adjust. If your cat still refuses it, don’t worry—you’re covered by our 90-day, 100% money-back guarantee.
Why is my cat’s poo suddenly extra smelly?
This is common in the first week or two. As your cat's gut adjusts to its new probiotic buddies, some cats have temporary changes in their poo, including:
✔ A stronger odour (don’t worry—it will settle!)
✔ Slightly looser stools
💡 Good news: This usually settles once your cat is on the full dose, and many cat parents notice their cat's poo smells less and is firmer once they've adjusted.
If loose stools last more than a few days, or your cat has diarrhoea or seems unwell, please stop using Purrlys and see your vet.
What makes Purrlys® different from other cat dental products?
Purrlys® Premium Dental Probiotics for Cats is a world-first approach to dental probiotics for pets.
Unlike traditional dental treats or abrasive dry food, our unique application of beneficial bacteria works at the source—creating a protective barrier on your cat’s teeth and gums to crowd out and slow plaque-forming bacteria, freshen breath, and reduce the harmful bacterial load in the gut and bloodstream.
🔹 No brushing, no stress—just a simple sprinkle and mix!
🔹Research-backed probiotic strains and ingredients to support both oral & gut health.
🔹100% natural, tasteless & odourless—even the fussiest cats won’t notice!
What if I’m not happy with the product?
We stand by our product! That’s why we offer a 90-day, 100% money-back guarantee. If you use our Premium Dental Probiotics for Cats, as prescribed, for 90 consecutive days and you’re not satisfied with the results, we’ll give you a full refund.
Can I still warm up my cat’s food in the microwave?
✔ Yes, you can however the temperature of the food must stay under 25 degrees Celsius and always add Purrlys after warming.
PRO TIP:
Don’t overheat; the probiotic bacteria die if the food is too hot.
How long does a pouch last, and which pack should I choose?
Each 30g pouch lasts about a month. If you have one cat, the 3-pack (Buy 2 Get 1 Free offer) is the economical choice: it's a three-month supply for one cat and ships free, while the single pouch costs extra for shipping. The 3, 6 and 9 packs all offer great savings and free shipping. They also suit multi-cat families.
How do I store dental probiotics?
Please keep below 25 °C, out of sunlight, but do not refrigerate, as condensation can cause clumping. Do not remove the desiccant, and store in a cool, dark cupboard.
Alternatively, try our new bench top friendly, battery powered Smart Jar. It monitors your probiotics' temperature and humidity and blocks harmful UV light to keep them in optimal condition.
Will I still need to visit my vet?
Yes, regular vet visits are essential to monitor your cats’ health and to keep them vaccinated. If your cat shows signs of dental disease, we strongly advise a vet check-up before starting our dental care program.
Where are your products made?
Purrlys® Dental Probiotics are proudly made in Australia, in a fully licensed, human-grade facility that meets the highest safety and quality standards.
Health FAQs
Ingredients List
Enterococcus faecium *Lactococcus lactis *Lactobacillus acidophilus *L Arginine *Resistant starch *Sodium alginate *Inulin *Taurine *Fructooligosaccharides *Vaccinium Macrocarpon (Cranberry extract) *Sodium Citrate *Camellia Sinensis (Green tea extract)
The cell count for the product is split into live probiotics (E.Faecium) and postbiotics (L. Lactis and L. Acidophilus). Each gram contains approximately 2 billion live probiotic CFUs and approximately 1 billion postbiotics.
Cats with medical conditions
If your cat has chronic kidney disease, thyroid disease or is receiving a therapeutic veterinary diet, consult your veterinarian before use. Purrlys should not be used with an iodine restricted or phosphorus restricted diet unless approved by the treating veterinarian.
If your vet requires the ingredients list and a copy of the clinical test results, please email: janet@purrlys.com.au
Product Analysis
Based on the laboratory analysis results for Purrlys Premium Dental Probiotics for Cats and the current 1 g daily dose, each maximum daily dose contains less than 0.12 mg caffeine, less than 0.03 mg theobromine, less than 2 micrograms iodine and 2.16 mg phosphorus.
If your cat has a medical condition or you are concerned about their health, please consult your veterinarian for approval before starting Purrlys.
Iodine and hyperthyroidism
At approx 1 g per day, Purrlys provides less than 2 micrograms of iodine daily.
For normally fed adult cats, this is a very small amount. FEDIAF’s current recommended iodine allowance for complete cat food is approximately 0.33 mg per 1,000 kcal, equivalent to around 66 micrograms in a 200 kcal daily diet. Purrlys therefore contributes less than approximately 3% of a normal adult cat’s recommended dietary amount.
If your cat has a thyroid condition, please consult your veterinarian for approval prior to starting Purrlys.
Phosphorus and CKD
Purrlys is low in phosphorus, adding only 2.16 mg of phosphorus per day at the maximum adult dose of 1g.
For context, FEDIAF’s minimum phosphorus recommendation for complete adult cat food is approximately 0.64 grams per 1,000 kcal for a normally active adult cat. A cat eating 200 kcal daily would therefore receive at least approximately 128 mg of phosphorus from its complete diet. Purrlys would add about 1.7% of that amount.
If your cat has CKD, please consult your veterinarian for approval prior to starting Purrlys.
Caffeine and theobromine
At 1 g per day, the combined maximum methylxanthine exposure is:
- Caffeine: less than 0.12 mg
- Theobromine: less than 0.03 mg
- Combined: less than 0.15 mg per day
For a 4 kg cat, that is less than 0.0375 mg/kg per day.
Veterinary toxicology references commonly use approximately 20 mg/kg of combined methylxanthines as the level at which mild clinical signs may begin. Purrlys' maximum exposure is more than 500 times below that conservative benchmark. (MSD Veterinary Manual)
If your cat has a medical condition, consult your veterinarian for approval before starting Purrlys.
Can I give Purrlys® to my kitten?
Yes, once their adult teeth are through, which is generally at around 6 months. Baby teeth don't need dental care unless advised by your vet. From 6 to 12 months, kittens have a quarter scoop in the morning and evening (half a scoop a day). From 12 months, they move to the adult amount. If your kitten has any pre existing health conditions, please speak with your vet before starting Purrlys®
Smart Jar FAQs
How does the Smart Jar protect my probiotics?
Purrlys® contains live probiotics, and they stay at their best when kept below 25 degrees Celsius and out of sunlight. The Smart Jar helps with all three:
✔️ UV-resistant borosilicate glass helps block light
✔️ The freshen lock keeps moisture out.
✔️ The lid shows the temperature and humidity inside the jar, so you can check conditions at a glance.
It's waterproof and benchtop friendly, so Purrlys® stays right where you feed your cat.
How do I turn on the lid?
Hold down the small on/off button for 3 seconds until the display lights up. To switch between Celsius and Fahrenheit, double click the button. The lid comes with an LR44 battery already fitted, plus a spare.
How do I fill and use my Smart Jar?
- Cut open the top of the pouch with scissors.
- Remove the scoop from the pouch.
- Hold the pouch close to the jar opening and carefully empty one or two pouches into the jar, including the desiccant sachets. Don't add more than you will use within 6 weeks.
- Pop the scoop back in the jar.
- Put the lid back on straight after use.
- Keep away from heat and direct sunlight
- The lid should read " Perfect to Dry" and the temperature should stay below 25 degrees
💗 Care:
- Hand wash the glass jar and dry it thoroughly.
- Don't put the lid in water: just wipe it with a clean, damp cloth and dry.
- Not dishwasher safe
General FAQs
Can cat dental probiotics really help with bad breath?
Purrlys® cat dental probiotic formula can significantly improve bad breath by addressing the root cause of halitosis, not
just masking the smell. When used as directed, Purrlys creates a biofilm on the teeth and gums packed with beneficial bacteria that outcompete odour-causing plaque bacteria, balance oral pH, and promote good gut health.
How does Purrlys® support cat dental health?
Purrlys® supports cat dental health with a feline-specific dental probiotic blend that targets the cause, not just the symptoms. Our odourless and tasteless daily powder helps rebalance the oral microbiome, reduce plaque and gingivitis, soothe gum inflammation, and promote fresh breath.
Do I still need a toothbrush for my cat if I use Purrlys®?
If you already use a toothbrush for your cat, you can add Purrlys® dental probiotics to the cat-specific toothpaste. If your cat doesn’t tolerate teeth brushing, you can mix Purrlys® dental probiotics with their wet food twice a day for 24-hour oral protection.
Why does my cat’s breath smell bad?
With as many as 80% of cats over age 3 having dental disease, your cat's bad breath likely comes from plaque and tartar buildup that fosters bacteria producing smelly sulphur compounds. However, bad breath could also signal an underlying health issue, please book a vet check-up if it persists.
How to clean cat teeth without brushing?
To clean cat teeth without brushing, use a tasteless dental probiotic powder formulated for cats, like Purrlys®, daily to help slow plaque growth. Pair it with vet-approved dental treats, chews, or kibble, and provide a high-quality diet. Promote drinking by providing fresh water bowls and a fountain, and encourage chewing with textured toys and lick mats that stimulate saliva production.
Can I subscribe?
Yes. Subscribe and save an extra 10%, and your Purryls® will arrive automatically.
You can cancel, change and skip your orders from your account at any time. Or you can contact our friendly customer support team for help.
Do you have a rewards program?
Yes! Purryls® Rewards lets you earn points every time you shop and turn them into money off future orders.
You can also earn bonus points and refer friends for a $10 store voucher each.
Do you support cat rescues?
Yes. $1 from every pack sold goes to cat rescue centres.
Shipping FAQs
How long does shipping take?
Orders leave our Sydney warehouse on weekdays, usually within 1-3 business days, and you'll receive a tracking number by email.
🚚 Standard shipping: 2 to 6 business days once it's on its way. Regional and remote areas take longer. (Australia Post)
⚡Express shipping: 1 to 3 business days once it's on its way.
Delivery times are estimates only. Regional and remote areas, and busy retail periods like Black Friday, Christmas and public holidays, can take longer. If your parcel seems stuck, email meow@purrlys.com.au, and we'll help you track it down.
What if my order gets lost in the mail?
All shipments are fully tracked. If a package is lost, we’ve got you covered! We’ll send a replacement at no extra cost.
Still have questions? We are here to help!
